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Healthwatch Commissions

On this page you will find reports commissioned by CQC from Healthwatch. We will provide a description of the bid, the report and recommendation and how CQC have used the report.

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Phases

Phases overview
Phase 1: Digital exclusion - Commission
Digital exclusion - Commission
Phase 2: The findings
The findings

Digital exclusion - Commission

21 November 2023 - 25 December 2023

The brief

The focus of this engagement was to gather insight from people/specific community groups who are digitally excluded from raising concerns/providing feedback on services to CQC. Specific questions to support the engagement activity were : 

  • Learning what might stop people who are digitally excluded from sharing their experiences of care with CQC. 
  • If they share experiences of care. Who do they share them with and how? 
  • Hearing about the expectations people have when they feedback/raising concerns to CQC  
  • How can CQC help enable them to share their experiences with us? 
  • How we can feedback to them if they are digitally excluded.  
  • Are they aware of what CQC will do with the information they share? 
  • We would like to know the primary reason for digital exclusion whether this be material prevention, accessibility needs, or barriers related to skills/knowledge/language.